Refund policy

Return & Refund Policy

Thank you for shopping with TORVEGO.

Your satisfaction is important to us. If you experience any issues with your order, please contact us and we will do our best to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be in its original packaging whenever possible.
* Include proof of purchase or your order number.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

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Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

* Your order number.
* Photos or videos showing the issue.
* A brief description of the problem.

Once verified, we will arrange an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.

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Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned after use.

Returns may also not be accepted if:

* The product has been used or damaged by the customer.
* The issue is caused by incorrect use or improper care.
* The customer changes their mind after the item has been shipped.

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Order Cancellation

Orders may be cancelled before they are processed or shipped.

If your order has already been shipped, it can no longer be cancelled.

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Refunds

Once your return or refund request has been reviewed and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

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Return Shipping

If the return is due to our mistake (such as receiving the wrong or defective item), we will cover the return shipping costs whenever applicable.

For returns due to personal reasons, the customer may be responsible for the return shipping costs.

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Contact Us

If you have any questions regarding returns or refunds, please contact us at:

hello.torvego@gmail.com

We will respond as soon as possible and are always happy to assist you.